Arrived quickly and looks really nice! I do wish they came with a way to place the cards in but overall very nice and look great in our game room.
A perfect gift for any Pokemon lover! I was thrilled to receive the items I'm gifting for Christmas. They are vivid in color and a good size. I'm glad they came ready with adhesive and appreciate the outline to place the card. My son will love them and I'm sure we will order more!
Missing two out of 3 things i ordered!! And says it’s delivered never received paid about $50bucks to receive nothing I should report for fraud bc I’m not even understanding how this happens
Hi Leilani, we’re really sorry about the confusion and frustration this has caused. We’re already in contact with you by email regarding the issue and are working to get everything resolved.
Your order included one frame and two hexagons, which are shipped separately from different production centers. Due to a technical error, the tracking information for the frame was incorrectly applied to the entire order, making it appear as though everything had already been delivered.
The two hexagons have not been delivered yet, and we’re currently processing them with a free upgrade to express shipping to get them to you as quickly as possible.
We completely understand how frustrating it is to see an order marked as delivered when you haven’t received everything. We’re sorry for the confusion, and we’ll keep you updated by email with the new tracking information.
It did take a little time to get my items but in the long run, it was worth it. The frames look good with my cards.
This is my third purchase here and they have all been amazing! Looks great with the card and received the product very quickly!
$42 is too much to charge for this product. Should have self stick magnets to hold the cards. Just a cheap frame and card stock paper
Thank you for sharing your feedback. We understand the concern regarding the frame quality and the lack of mounting accessories.
Our original frame was intentionally designed as a lightweight and more affordable option, but we’ve listened to the feedback and have now added a premium frame option for customers looking for a higher-quality finish.
We’re also working on making the appropriate card holders and mounting accessories available internationally, so customers can have a more complete solution for displaying their cards.
We appreciate the feedback and are continuously improving the product based on it.
I’ve bought a few of these from here and they have all been great! They look nice and shipped fairly quickly!
I have only received half my order so far but the quality of the $42 rectangle frame could not be more disappointing. No glass. Flimsy cardboard. Cheap plastic and the command strip is in the wrong place so it can’t be used for mounting. What a waste of money.
Hi, I’m really sorry to hear that the frame didn’t meet your expectations
The frames are intentionally designed to be lightweight, rather than using glass, as glass adds significant weight and creates a much higher risk of damage during international shipping. That said, I understand that this can feel different from what you might expect from a traditional picture frame.
You’re also right regarding the mounting accessory. We’re aware that these accessories can occasionally be missing or not included correctly, particularly with our international fulfillment. Sourcing and consistently including the mounting components across all of our international warehouses has been a challenge, and this is something we’re actively working to improve.
I’m sorry that this wasn’t clear or that the mounting solution wasn’t usable in your case. If you contact us directly with your order details, we’d be happy to look into this and find a solution for you.
Absolutely amazing! I was a bit confused on the product and the person who helped me was so kind! I got it for my dad and he was ecstatic! Thank you so much!!
I've bought frames a couple of times now, and I've been really happy every time. The designs are awesome, the quality is great, and the customer service is honestly one of the best I've experienced. They are super friendly, helpful, and easy to deal with. It's always a smooth experience, and I'll definitely be ordering from them again.
Highly recommend!
Cheapest product I’ve ever seen in my life with no way to actually attach the cards. The frame looks like 3d printed garbage the “extended art background ” is just cheaply printed off and falling out of the frame. For the price this is an absolute scam.
Hi, I’m really sorry to hear that the frame didn’t meet your expectations.
Our frames are intentionally designed to be lightweight, rather than using glass, as glass significantly increases the weight and risk of damage during international shipping. I understand, however, that this can feel different from a traditional frame.
Regarding the card mounting, we’re aware that mounting accessories can occasionally be missing or not included correctly, particularly with international orders. Sourcing and consistently including these accessories across our international logistics has been challenging, and we’re actively working on improving this.
If the artwork or frame itself arrived damaged or defective, please contact us with a photo of the issue. We’ll be happy to arrange either a refund or a free replacement, depending on what works best for you.
I’m sorry again that your experience didn’t meet our standards.
Great experience from start to finish!
The customer service was friendly, responsive, and very helpful. The designs are absolutely fantastic and look even better in person. Highly recommend CardXpand to anyone looking for high-quality display pieces for their collection!
They worked on my request real quick, made a good design and the product is of good quality!
